Refund and Returns Policy

We want you to love what you get from us. Here’s how returns work.

Physical merch

If something arrives damaged or doesn’t fit right, email us within 30 days of receipt and we’ll make it right. Unworn items in original condition can be returned within 30 days for a refund or exchange.

Digital downloads and music

All digital purchases are final. If you have an issue with a download (broken file, didn’t receive a link, anything else), email us and we’ll fix it.

Lost in transit

If your order doesn’t arrive within four weeks of shipping confirmation, get in touch and we’ll work with you on next steps.

Get in touch

Questions about your order? Email info@carboncitylights.com.